• You can cancel your order any time before it ships and receive a full refund.
• After shipping, we do not accept exchanges unless the item you purchased is defective. There are no refunds after shipping.
• Proof of purchase is required to claim warranty. If you purchased from a retail location or other online outlet, a receipt showing the date purchased is needed.
• If a part is missing on arrival, the claim must be made within 7 days from the shipping confirmation or proof of purchase from a retail location.
• The Simple One Hitter and Dugout come with a 6-month limited warranty, PenSimple and PenSimple Direct come with a 12-month limited warranty. If there is any qualifying defect within this time-frame, a replacement part or unit will be sent out on receipt of the returned defective unit.
What is covered?
This warranty protects against defects in materials and workmanship when used normally in accordance with the published guidelines for the Simple One-Hitter, Simple Dugout, PenSimple and PenSimple Direct.
What is not covered?
JAEB Designs is not responsible for damage arising from failure to follow instructions relating to the Simple One-Hitter and Simple Dugout’s product use.
This warranty does not apply:
(a) to cosmetic damage, including but not limited to scratches, dents and broken plastic unless failure has occurred due to a defect in materials or workmanship;
(b) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
(c) to damage cause by service (including upgrades and expansions) performed by anyone who is not a representative of JAEB Designs;
(d) to a unit that has been modified to alter functionality or capability without the written permission of JAEB Designs;
(e) to defects caused by normal wear and tear or otherwise due to normal aging of the product that do not hinder the core function of the product
My Simple One-Hitter or Simple Dugout is not working!
If you believe your unit did not work upon arrival or it is still within its first 6-months of ownership, please fill out the SIMPLE ONE-HITTER AND DUGOUT WARRANTY FORM.
My PenSimple or PenSimple Direct is not working!
If you believe your unit did not work upon arrival or it is still within its first 12-months of ownership, please fill out the PENSIMPLE WARRANTY FORM.
For all other items not covered by the warranty form please reach out to email@example.com.
We will follow-up within 24 hours of the request being filled out.
VAT, customs, brokerage fees and duties are not included in the shipping rate. Any additional costs are the customer's responsibility.
Cleaning prior to exchange
If an exchange is required, your Simple One-Hitter and Simple Dugout must be thoroughly cleaned and clear of any foreign substance. Any returned items that are not unused or completely cleaned will be destroyed or returned to the customer with no refund offered.
If you have any questions about our return policy, please reach out to us at firstname.lastname@example.org or (720) 443-1063.